About Us - USA Flooring North Carolina

For over 40 years USA Flooring has serviced the homes and businesses of North Carolina. For two generations we have lived, worked, and raised our families here. North Carolina is our home.

Established In 1972

USA Flooring opened in the early 1970s as a full-service flooring store in Frederick, Maryland, operating then as Ken Lloyd’s Carpet Towne. In 1984, Mr. Lloyd opened locations in both Raleigh and Fayetteville. These two stores operated as flooring outlets that provided a large selection of in-stock flooring. But Mr. Lloyd soon learned his customers wanted a broader flooring selection and an option for a quality installation. He bridged the concepts of a flooring outlet with that of a full-service retail store. This began the concept of providing customers an opportunity to find quality flooring and installation at discount pricing.

Core Values

At USA Flooring, we stand committed to a set of guiding principles that define our character and culture; these are our core values. They represent the essence of our company’s identity and underpin our decisions, actions, and behaviors. Our core values are Integrity, Accountability, Teamwork, Transparency, and Legacy. Here’s what each value means to us:

Integrity

We conduct our business with the highest standards of honesty, ethics, and moral rectitude. Integrity is the cornerstone of all our interactions — with clients, suppliers, and among ourselves. We believe in doing the right thing, even when no one is watching, ensuring our actions align with our words.

Accountability

We take ownership of our actions and their outcomes. At USA Flooring, accountability means acknowledging our responsibilities, meeting our commitments, and correcting our mistakes. It’s about being reliable and dependable, consistently delivering on our promises to our customers and to each other.

Teamwork

We achieve more when we work together. Teamwork is the lifeblood of our success at USA Flooring. By collaborating effectively, respecting each other’s opinions, and supporting one another, we create a synergistic environment that transcends individual capabilities. Together, we tackle challenges, innovate, and achieve excellence.

Transparency

Transparency is about fostering openness and honesty in all our dealings. We believe in clear communication, sharing information freely, and creating an atmosphere of trust. By being transparent, we invite our stakeholders into the heart of our operations, building stronger, more authentic relationships.

Legacy

Our commitment to legacy reflects our aspiration to make a lasting impact. It’s about creating a better future through sustainable practices, community involvement, and ethical business operations. We aim to leave behind a strong foundation that will support and inspire generations to come.

We are proud to uphold these values as we continue to serve our customers, support our employees, and contribute positively to our community.

Kris

In 1996, Mr. Lloyd’s eldest son, Kris, began working in the USA Flooring Raleigh location as Warehouse Personnel. Over the years he worked his way up in the company as a Salesman, an Assistant Manager in Durham, and eventually a Store Manager back in Raleigh. In 2003 Kris’ wife began working for the company, and in 2004 they both became minority partners. In 2009, a second-generation Lloyd family took the leap and became sole owners of USA Flooring.

Fred

Fred spent 20 years in the travel industry working for Enterprise Holdings. He joined USA Flooring in 2020 as our General Manager. He is a native to the Raleigh-Durham area and is a proud husband and father of 4 children. He holds a B.A in Business Administration from the University of Mount Olive. In his spare time, he enjoys volunteering in the community as well as playing tennis and spending time with his family.

Mike

Mike Neese is the Director of Financial Operations at USA Flooring. A Triangle native, Mike worked for the hospitality and food and beverage industries for 8 years before joining USA Flooring in 2018. He holds a Bachelors in Parks, Recreation and Tourism Management from NC State University. When not at work, Mike enjoys building computers, visiting breweries, and spending time on the lake with friends and family.

Molly Craig

Molly Craig is the Director of Sales and Marketing for USA Flooring. She joined USA Flooring after five years in sales for a local media company. Originally from Pinehurst, Molly Craig holds a Bachelor’s in Communication from North Carolina State University. When not at work, she enjoys boating, golfing, needlepoint, and spending time with her family.

Paul Lewis

Paul is the Business Development Manager Builder/ Multifamily and has worked for USA Flooring for 3 years. He holds a B.A. in Business Administration from East Carolina University. A native of Binghamton, NY, Paul is a passionate artist in his spare time and displays much of his work in our Durham location.

Melinda

Melinda has served USA Flooring for seven years as the Accounting Manager. She is a native of Raleigh and a proud mother of four children. She enjoys cross-stitching in her spare time.

Blake Cook

Blake serves as District Manager at USA Flooring. He started with USA Flooring in 2020. Previously he served as a Branch Manager with Enterprise Rent-A-Car at the Wilmington airport. He holds a B.A. in Philosophy and Religion from the University of North Carolina at Wilmington. He is a native of New Bern, NC and actively volunteers with the Interfaith Refugee Ministry in his spare time.

2022 Employee Appreciation Day

We could not do what we do without the incredibly hard work of our dedicated staff!

About USA Flooring