Read Our Customer Reviews
At USA Flooring, our greatest measure of success is the experience our customers have from start to finish. From expert design guidance to professional installation, we’re proud to serve homeowners across North Carolina with flooring solutions they truly love. Below, you’ll find real reviews from customers who trusted us with their homes, and we’d be honored to help you too!
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Customer Reviews
I had an outstanding experience working with Alyssa Coe at USA Flooring. From start to finish, Alyssa provided exceptional customer service that truly exceeded my expectations.
She was knowledgeable, patient, and incredibly attentive to detail. Alyssa took the time to understand exactly what I was looking for, answered all of my questions thoroughly, and offered thoughtful recommendations without ever making me feel pressured. Her expertise made the entire flooring selection process smooth and stress-free.
Communication was excellent throughout the project. She kept me informed every step of the way, followed up promptly, and made sure timelines and expectations were clear. It’s rare to find someone who combines professionalism, efficiency, and genuine care for their customers the way Alyssa does.
If you’re considering new flooring, I highly recommend working with Alyssa Coe at USA Flooring. Her dedication to customer satisfaction and commitment to excellence truly set her apart. Five stars all the way!
She was knowledgeable, patient, and incredibly attentive to detail. Alyssa took the time to understand exactly what I was looking for, answered all of my questions thoroughly, and offered thoughtful recommendations without ever making me feel pressured. Her expertise made the entire flooring selection process smooth and stress-free.
Communication was excellent throughout the project. She kept me informed every step of the way, followed up promptly, and made sure timelines and expectations were clear. It’s rare to find someone who combines professionalism, efficiency, and genuine care for their customers the way Alyssa does.
If you’re considering new flooring, I highly recommend working with Alyssa Coe at USA Flooring. Her dedication to customer satisfaction and commitment to excellence truly set her apart. Five stars all the way!
Respect of dead line and superb installation work, despite the furniture in the apartment.
Thank you.
Thank you.
Alexis and the team provide superior service and I could not be more excited about the results. From start to finish of going in store to pick out the flooring, to measurements, ordering, and installation knocked out in a matter of a few swift weeks. There was zero lag time and all my appointments were lined up to get the job done. Could not recommend this place more!! 🙏
The staff at Wilmington store is outstanding. Multiple times went above and beyond. The installation team, Lenny main installer did a great job on our flooring. Looks fantastic. We plan to use them on our other home projects
Emily was Fantastic! Never did we have to step into the store, no that we didn’t want to😊
Provided her with an item # and the sq footage we needed. She got back to us with a quote, we ordered and paid. Product arrived in a timely manner. That simple.
Highly recommend Emily & USA Flooring to anyone looking for flooring!
Provided her with an item # and the sq footage we needed. She got back to us with a quote, we ordered and paid. Product arrived in a timely manner. That simple.
Highly recommend Emily & USA Flooring to anyone looking for flooring!
Atenoya Morris was our sales consultant. I am so impressed with her knowledge in flooring, ordering materials, setting up installation Demo the carpet to replace with LVP. Following up to make sure we were pleased with the results. I would highly recommend using Atenoya for your flooring needs and Brandon one of their installers. Here are before and after photos.
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